Bookings & Cancellations
All bookings require a 50% or $150.00 (whichever is less) non-refundable deposit at the time of booking to secure your date. The remaining balance must be paid no less than 1 month prior to your event. Payments must be made by Electronic Funds Transfer to our bank account.
Cancellations must be received via email at firstname.lastname@example.org. Any cancellations made up to 21 days before your event will receive a refund less the non-refundable deposit. Cancellations made after this time will forfeit all payment. All refunds will be made via Electronic Funds Transfer into your nominated bank account.
Delivery, Set-up & Collection
It is the hirer’s responsibility to:
Gain permission from the venue
Ensure there is a power source
Ensure there is enough room for equipment and that the area has been cleared prior to our staff setting up
Under no circumstances are hirer’s allowed to move the equipment unless there is written authorisation from Daylight Letters. There may be an exception if they must be moved to an on-site store room, this must be discussed and agreed to BEFORE your event. If absolutely necessary, collection can be arranged immediately after your event at an extra fee (for example, all equipment must be removed from the venue by midnight). Most equipment will be collected the morning following your event and it is the hirer’s responsibility to ensure Daylight Letters can access the room/ venue.
Our equipment are purely props and should never be sat, stood or leaned on, nor should anything be placed on them (food, drink etc). Any damage to our equipment will be assessed and you will be required to pay the cost of the damages.
These terms and conditions must be read carefully and by paying the deposit you agree to the terms and conditions set out in this agreement. The hirer accepts full responsibility for any loss or damage to the equipment while the equipment is in their care. The hirer must ensure he/she understands these terms and conditions and you must ensure your guests comply.